Terms and Conditions
A deposit is needed in order to secure a booking. The balance is due 1 week before collection/delivery. If booking is made last minute payment in full may be required. Failure to pay balance may lead to cancellation.
Enquiry prices are valid for 3 working days. If payment is not made in this time, I reserve the right to release the date to another customer.
Customer cancellations - If cancellation of the order takes place more than 7 days before collection/delivery, deposit is non refundable to help cover any expenses already incurred, though I may offer you a new date or credit. If cancellation takes place within 1 week of collection/delivery then we reserve the right to keep 100% of the final payment however I may offer a partial refund.
Bakery cancellations: I retain the right to cancel any order due to unexpected or unusual circumstances. A full refund will be given.
Products are non returnable as they are baked to order.
Postal orders: Replacements or refunds can only be given if there is a reasonable issues with the quality. You must contact me within 48 hours of receiving goods otherwise I can not be held liable for complaints made after this period. I am not responsible for delays or damage caused by postal couriers, however I may offer credit or replacements. Orders returned to me due to incorrect addresses or failed deliveries cannot be re-sent or refunded as items are perishable.
Custom orders: if you are unsatisfied with your order the product must be returned for inspection. A minimum of 80% of the product must be returned to be eligible for a refund. Returning the order does not guarantee a refund. I am not liable for costs incurred during the return process.
All orders are made fresh to order
I will not be held liable for any damage to your order once it has left my premises. I photograph all cakes as proof of their condition prior to collection.
Where collecting orders especially cakes I recommend placing them on a flat, level surface like the footwell or boot of your car, and ensure you cake is cool during the car journey.
Shelf Life: Cupcakes are best eaten within 24–48 hours of collection. Baked goods last longer and should be stored in an airtight container in the fridge to extend their freshness for up to a week.
Freezing: All bakes are suitable for freezing for up to 3 months. Defrost fully before consumption and eat on the same day. Do not re-freeze.
Allergies: My products are made in a domestic kitchen and we are 100% vegan in this household however some items we use in our order may contain cross contamination including gluten (wheat), eggs, milk, mustard, peanuts, sesame, soya, sulphur dioxide/sulphites, and tree nuts. While I take steps to control cross-contamination, I cannot 100% guarantee the absence of these allergens.
Non edible toppings: Please remove any cake toppers before eating.
Social media/Photography: I reserve the right to take photographs of your finished order and use these images on my website, social media, and marketing materials to publicise my work. If your order is for a surprise event, please let me know so I can delay posting the images until after the event has taken place.
Privacy: Any personal numbers, addresses and information is strictly confidential and protected. We will not store any of this information.